User Testing:

Phase 3 represented the user testing phase, where the theoretical foundation laid in the previous stages met practical application. In this phase, the project’s focus was to evaluate the viability of the proposed solutions through rigorous user testing methodologies.

The process began by developing prototypes based on the design imperatives identified in Phase 2. These prototypes were then subjected to a series of tests to assess their functionality, user-friendliness, and overall appeal to potential consumers. This was an iterative process, where feedback was continuously gathered and incorporated into subsequent prototype revisions to improve the design.

The user testing phase was critical for validating the assumptions made during the research phase. It involved creating scenarios and simulations that allowed users to interact with the service in a controlled environment. This interaction provided valuable insights into user behavior, preferences, and the overall user experience.

This phase also explored the logistical aspects of the service, such as the delivery and pick-up process, the efficiency of the repair matchmaking system, and the user interface of the digital platform. Testing these components ensured that the service was not only desirable from a consumer standpoint but also operationally sound and scalable.

Additionally, this phase included evaluating the service’s integration with existing systems, such as local maker spaces and delivery services like Uber, to ascertain the feasibility of partnerships and collaborations. This strategic testing helped refine the business model, ensuring that the service could be sustainably integrated into the market.

By the conclusion of Phase 3, the project had matured from a concept to a user-validated service model, ready for the next steps of refinement and implementation. It marked a significant milestone towards achieving the project’s goal of creating a sustainable and community-driven repair service, aligning with OCAD University’s vision of fostering innovation through experiential learning.